A customer care agent will assist you with canceling your plan.Scroll down and choose your preferred contact option. To cancel your annual membership at any time, click here to contact Adobe and sign in with your personal Adobe ID and password.You will need to contact Adobe directly to cancel an annual membership. If you are an approved user that wishes to cancel their personal Adobe Creative Cloud subscription to use the apps provided by Liberty, then you may follow the cancellation process below.Īdobe will not provide any refunds, so a prompt cancellation is important. Library/Application Support/Adobe/OOBE/Configs/Īnd reinstall the CC Desktop app to fix the issue.Hours & Info How To Cancel Personal Adobe Subscriptions

Uninstall the Creative Cloud Desktop app, delete the ServiceConfig.xml file here: The same file seems to be the root of the same issues on Mac OS. If the above steps don't work, unfortunately, your only recourse will be to contact Adobe support directly.

Download and install the Adobe Creative Cloud Desktop app from.

Run the Adobe Creative Cloud Cleaner Tool.

Delete the same ServiceConfig.xml file above (this may ask for elevation on Windows).

If that doesn't work, a full uninstall/reinstall has been demonstrated to work: If that's the case, follow the steps here under 'Enable Apps panel retrospectively using the ServiceConfig.xml file' and restart the CC Desktop app. After an uninstall of the serialized version of CC and a reinstall as a named-user, the Apps tab may continue to be missing. the versions intended largely for lab use that do not require a Creative Cloud login to activate) suppress the Apps tab from being visible in the CC Desktop app. The serialized versions of the Adobe Creative Cloud installers (i.e.

Creative cloud desktop download